General FAQ
What services does your office provide?
We provide psychiatric evaluations, medication management, therapy referrals, and treatment for a wide range of mental health conditions, including anxiety, depression, ADHD, bipolar disorder, PTSD, and more.
Do you offer in-person and telehealth appointments?
Yes, we offer both in-person and telehealth appointments for your convenience. Telehealth appointments are available through for medication management and follow-ups.
Do I need a referral to see a psychiatrist or therapist?
No, you do not need a referral to see a psychiatrist or therapist. However, some insurance plans may require one, so we recommend checking with your provider.
How do I contact your office for general inquiries?
Text or Call: 786-420-5924
Email: [email protected]
Office Hours: Monday-Friday 9am-5pm
What forms do I need to complete before my first appointment?
You will need to fill out a new patient intake form, a medical history questionnaire, and consent forms. These must be completed online before your first appointment.
What should I bring to my first visit?
Please bring a valid photo ID, insurance card (if applicable), a list of current medications, and any previous medical or psychiatric records.
Do you accept new patients with insurance or self-pay only?
We accept both insurance and self-pay patients. Please check with our office to confirm if we accept your insurance plan.
How long does it take to get an appointment as a new patient?
New patient appointments are typically scheduled within . Availability may vary depending on provider schedules.
Scheduling & Appointments FAQ
How do I schedule an appointment?
Appointments can be scheduled by calling our office, using our online booking system, or through our patient portal.
Can I book, reschedule, or cancel my appointment online?
Yes, you can manage your appointments online through our patient portal. If you need assistance, call our office.
What is your cancellation and no-show policy?
We require at least notice for cancellations. No-shows or late cancellations may be subject to a .
How long are appointments?
Initial psychiatric evaluations are 60 minutes, and follow-up medication management appointments are 20-30 minutes.
Do you offer same-day or emergency appointments?
We do our best to accommodate urgent requests but do not offer emergency psychiatric care. If you are in crisis, please seek immediate help.
What should I do if I miss my appointment?
Please contact our office as soon as possible to reschedule:
Text or Call: 786-420-5924
Email: [email protected]
Office Hours: Monday-Friday 9am-5pm
Repeated missed appointments may result in additional fees or discharge from our practice.
Medications & Prescriptions FAQ
How do I request a medication refill?
Medication refill requests should be submitted through our patient portal or by having your pharmacy fax us a request.
How long does it take for my prescription refill request to be processed?
Refill requests are typically processed within . Please request refills at least before you run out of medication.
Can you prescribe controlled substances?
Yes, we prescribe controlled substances when medically necessary. However, strict policies apply, including regular follow-ups and compliance with state regulations.
What should I do if I experience side effects from my medication?
If you experience mild side effects, contact our office to discuss adjustments. If you experience severe side effects, seek immediate medical attention.
How do I transfer my prescriptions to a new pharmacy?
Ask your new pharmacy to contact your previous one, or request a transfer through our office.
Payments & Insurance FAQ
What insurance plans do you accept?
We accept a variety of insurance plans. Please check our insurance page for a list of accepted providers.
Do you offer self-pay?
Yes, we offer self-pay options.
What forms of payment do you accept?
We accept . We do not accept .
Do you require payment at the time of service?
Yes, all co-pays, deductibles, and self-pay fees must be paid at the time of service.
Can I set up a payment plan for my treatment?
In certain cases, we offer payment plans. Contact our billing department for more information.
Will my insurance cover my treatment?
Coverage varies by plan. We recommend contacting your insurance provider to verify benefits and out-of-pocket costs.
How do I obtain a superbill for out-of-network reimbursement?
We can provide a superbill for you to submit to your insurance for potential reimbursement.
Psychiatric Evaluation FAQ
How long does a psychiatric evaluation take?
A typical evaluation lasts between , depending on the complexity of your concerns.
What should I bring to my evaluation?
Please bring a list of medications, medical history, previous mental health records (if available), and any notes about your symptoms.
Will I receive a diagnosis during my first visit?
In many cases, yes. However, complex conditions may require additional follow-up sessions for a full assessment.
Do you prescribe medication after the evaluation?
If medication is part of your recommended treatment plan, our provider will discuss options with you and prescribe if appropriate.
Can I have my evaluation online?
Yes! We offer telehealth psychiatric evaluations for patients who prefer virtual appointments.
Is my psychiatric evaluation confidential?
Absolutely. Your privacy is our priority, and all evaluations comply with HIPAA regulations.
What happens after my evaluation?
Based on our findings, we will create a customized treatment plan and schedule follow-up care as needed.
Medication Management FAQ
How does genetic testing help with medication management?
Genetic testing analyzes how your body processes psychiatric medications, allowing us to prescribe medications that are most likely to work for you while avoiding those that may cause side effects.
How long does it take for medication to work?
Most psychiatric medications take 2 to 6 weeks to reach full effectiveness, though improvements can be noticed earlier.
What if I experience side effects?
We closely monitor your response to medication and adjust dosages or switch prescriptions if necessary to minimize side effects. Genetic testing can also help prevent unwanted reactions.
Can I stop taking my medication if I feel better?
No. Stopping medication abruptly can cause withdrawal symptoms or relapse. Always consult with your provider before making changes.
Do you prescribe controlled substances?
Yes, but only when medically necessary and with strict monitoring to ensure responsible and safe usage.
Can I do my medication management appointments virtually?
Absolutely. Your privacy is our priority, and all evaluations comply with HIPAA regulations.
Is genetic testing covered by insurance?
Coverage varies by insurance provider. Our team will help verify your benefits and discuss out-of-pocket costs if necessary.
Patient Policies FAQ
What is your policy on confidentiality and privacy?
We follow HIPAA regulations to ensure your information remains private and confidential.
Can you provide documentation for work, school, or disability claims?
Yes, we offer self-pay options.
Do you offer psychiatric evaluations for legal or court-related purposes?
No, we do not provide forensic psychiatric evaluations for legal cases.
What happens if I am late for my appointment?
If you are more than late, you may need to reschedule, and a late fee of may apply.
Can I bring a family member or friend to my appointment?
Yes, but they must be authorized to attend and sign a confidentiality agreement if needed.
What is your policy on medical records, and how can I request them?
You can request medical records by completing a release form. A processing fee may apply.
Telemedicine FAQ
What software do you use for telemedicine visits?
We use for telemedicine appointments, a secure, HIPAA compliant video platform. You will receive a link to join before your appointment.
Do I need special software or equipment for a telehealth session?
No, you only need a device with a camera, microphone, and stable internet connection. My telemedicine platform is web-based—to join, simply click the secure link sent to you via text & email before your appointment.
Can you prescribe medications through telemedicine?
Yes! Most psychiatric medications, including antidepressants, anti-anxiety medications, and mood stabilizers, can be prescribed and sent electronically to your pharmacy. If controlled medications are necessary, I will discuss options and requirements with you.
Is telemedicine covered by insurance?
Many insurance providers cover telepsychiatry services. My office coordinator can help verify your benefits and discuss any out-of-pocket costs.
Can I do my first psychiatric evaluation virtually?
Yes! Initial evaluations, medication management, and follow-ups can all be done via telemedicine.
What if I need or want an in-office appointment?
Not a problem! You can choose an in-office appointment to ensure you receive the best possible care.
What happens if I have technical issues during a telehealth appointment?
If technical issues arise, contact our office. We will attempt to help you or provide alternative options. In some cases, your appointment will need to be rescheduled if you are unable to connect.
Crisis & Emergency Situations FAQ
What should I do if I’m in a mental health crisis?
If you are in immediate danger, call 911 or go to the nearest emergency room. You can also call the Suicide & Crisis Lifeline at 988.
Do you offer after-hours or emergency psychiatric care?
No, we do not provide after-hours emergency services. Please seek immediate help at an ER or crisis center.
Can I contact my provider outside of business hours?
For urgent matters, please call 911. Otherwise, leave a message, and we will respond during business hours.
Should I go to the ER if I have an urgent mental health concern?
Yes, if you are experiencing a crisis, including suicidal thoughts, severe distress, or hallucinations, seek emergency care.
Become a New Patient Today
Get the mental health treatment you deserve
© 2025 All Right Reserved Florida Healthcare System | Privacy Policy
© 2025 All Right Reserved Florida Healthcare System |